Order once placed can only be cancelled, if the same has not been shipped from our warehouse. If you wish to cancel the order, you can do so by contacting our team on firstname.lastname@example.org and you will get a revert if the order is shipped or not. In case your order is shipped, you can place an Order Cancellation request by following our Return Policy.
Please note that returns are not accepted for face masks.
- DEFECTIVE PRODUCT RETURNS
You are entitled to return products(except face masks) delivered to you in the event that they are received defective or otherwise not in conformity with your order. You can do so within 15 days after you received the product. If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. In all cases the identification tag must still be attached to the product. We will fully examine the return product and will notify of your right to a refund (if any). In general, the refund will be processed within 10 working days after we received the product back. Refunds for COD (Cash on Delivery) will be issued by way of credit voucher to be redeemed for future purchases. For payments made directly at the time of purchase, the refund will be credited to your bank account.
- RETURNING PRODUCTS FOR WHATEVER REASON
If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 15 days of receipt, as long as:
- the products are unwashed and not used in any way (you are allowed to try garments , unless we have indicated otherwise – but you cannot wear them)
- the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
- The product is complete: e.g. both items of a pair must be returned.
In general, the refund will be processed within 10 working days after we received the product back. Refunds for COD (Cash On Delivery) will be issued by way of credit voucher to be redeemed for during future purchases. For payments made directly at the time of purchase, the refund will be credited to your bank account.
- RETURNING GIFTS
At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders.
An article or size of an article can only can be exchanged for other one with the same or higher value. The products you order can only be exchanged once. If you are not satisfied with your exchange product received, then you can only return it.
HOW TO PROCEED
Please email us or contact us on our phone number with your order number to initiate the return process.